FAQ – My Pet Frame UK

FAQ

General Questions

Can i see a preview before ordering?

individually hand illustrated, we don't have a way to provide a preview prior to ordering. However, we do email you a proof of what your Pet Frame will look like prior to creating. We will not print & ship your portrait until your proof is approved.



How does it work?

The idea is very simple, you can upload a photo of your own pet in our customizer. You can personalize it with the name, date of birth and personality of your pet. After you order, we will make it a true work of art. When your artwork is done, we will send you a sample of what your Pet Frame will look like and after approval from you, we will deliver it to your home within 4-8 days, depending on your location.

Is a poster frame included?

Yes! You don't just receive a poster, you receive a beautiful framed artwork in a high quality, modern, black aluminium frame.

Can i return my order?

Due to the custom nature of our products we do not offer refunds after 12 hours of placing your order.  That said, we ensure 100% customer satisfaction through our proof process that allows you to make changes until you are 100% satisfied with your proof before we create your order.

What paper is the poster printed on?

Our posters are printed on 230 gram fine art paper with a light textured surface and a natural tone. 

Where is My Pet Frame located?

My Pet Frame is located in The Netherlands. But we produce all our Pet Frame's in our local fulfillment based in the UK. This way we can offer the best quality, service and prices!

Shipping

When will i receive my order?

We deliver on average within 1-3 working days after approval of your portrait.

How do you ship your products?

We ship all our products in specially made frame packaging. This way your precious artwork is protected at all times during shipment. 



Can i cancel my order?

You can cancel your order free of charge within 2 hours after placing your order. After this time we have often already started drawing your pet and this involves € 9.95 drawing / cancellation costs for each pet.

Do you ship anywhere?

Everyone should be able to receive a beautiful Pet Frame. Thats why we ship to every country across the globe!

Couldn't find your answer?

Contact us!
HANDMADE

Each order is fully handdrawn, printed and framed by us

FAST SHIPPING

Your order is shipped fast and secure across the whole globe

100% SECURE PAYMENT

With iDEAL, Bancontact, Giropay, Sepa, Sofort, PayPal, or Creditcard