I didn’t have a great experience at all , in fact very stressful. My fur baby Freddie passed away New Year’s Day . I ordered a portrait from this company a week after , I paid for skip the line . Don’t get me wrong the portrait and proof was sent within a few days , then with changes took about a week . It was then posted and I heard nothing for ages . Then I contacted them and it’s only when I reached out to say I hadn’t received it , that they told me that it got lost and delivered to a different customer . They then told me they would re-do it and send it straight away . Well they didn’t and it took me weeks and weeks messaging,l. In the end I had a feeling this company is not who they say . So I called the Freud line & they said they would investigate . Once I messaged the company to say I had done this , funny enough they posted my portrait the next day ….. very odd . When it came the ends of the poster was damaged . Not a great experience. Would never order from them again .

happy!

The proof arrived extremely quickly and it looked AMAZING!! My only issue is that the delivery took over 2 weeks even though i had paid extra for jump the queue. Having said that, there was christmas in the middle so understandingly there would be a slight delay. Over all, super happy as it was a gift and they loved it! Second time ive used you and will definitely be using you again!

Took much longer than expected, with no updates. Paid extra for no discernible benefit

I had an incredibly poor experience with the timescales it took to get my order. Paid extra for it to come before Xmas using the skip the line process and it ended up being delivered a week into January. This was blamed on postal service but the item didn’t get dispatched until January 4th. This ruined a Christmas present for my family and was very frustrated with the service provided paying for a service that wasn’t used and no refund offered

Very swift process, as stated a proof in 24 hrs and supplied in a few of days. Love the picture , top job.

Looks just the way I wanted it too

Quick efficient draft sent through, loved the detail, caught the essence of my girl! Treasured portrait.

Great service and product all around!

The team at My Pet Frame emailed me through the process of doing my portrait of my two dogs that have recently passed away. They made some changes which I asked for. The team were very helpful. The quality of the portrait is excellent and I'm extremely happy with it. Thank you to My Pet Frame for making this of my 2 beloved babies.

Was amazing but had to take backing off picture frame to correct the metal tabs

A month late is hardly skipping the line

Absolutely love it,

Used this option as I needed it to arrive for Christmas.definitely worth the perchese

They managed to get the picture out to me just in time for Christmas, great customer service

Well worth it. Received picture in 2 days .Brilliant.

Was an average experience, repetitive emails.

Excellent service and a wonderful portrait of our greyhound Barney

Excellent picture Great likeness professionally done Arrived on time so very pleased with purchase Would buy from again

Couldn’t be any happier with it top draw picture

Excellent had all my dogs done love this site will be using them again

Atrocious didn’t read my emails responses never came item was wrong you tried ti charge for changes I’d already asked for and it was 3 weeks late and ruined my gift for my mothers birthday U didn’t even attempt to compensate me at all will be sure ti leave this review on every platform so others don’t suffer

It’s absolutely stunning !! Looks like a mirrored image of my boy

Lovely print really happy with it thank you

A big letdown. Late date with no communication

Amazing so pleased with the picture it looks just like my pet .

Good quality...took ages to get here.

Excellent product, great service.

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Amazing we love it exactly what I asked for. Will be using again. Good communication from customer service. Will be recommending to all friends

As I have still not received my product despite paying extra for skip the que !!!! I want a refund rubbish service and even worse customer service

Very lifelike picture of our 2 dogs. Captured their own individual markings brilliantly. The picture is a Christmas present so can’t supply a pic today but my daughter will love it

Absolutely amazing. It's a gift for my partner who's dog passed away and the pic is just like ollie

Brilliant

Fast delivery, it’s so nice

Great product and quick and efficient service. Everyone me loves the print. Thank you highly recommend.

With discount applied, this took it back to original price so worth the extra for quick delivery.

Perfect, true likeness

Amazing quality very happy

Was a lovely birthday surprise for my husband . We recently lost one of our 3 dog's . He shed a silent tear.. thank you.

Bought this for my partner we lost our cat 2 years ago so having her and our dog together was lovely , there were a few happy tears Thank you so much

My wife Anne absolutely loves her birthday present

The intital time frame was good but when I asked for reviews it then took longer. Overall happy with the product and pleased for a 10% refund due to time. Thanks